Frequently Asked Questions

Everything you need to know about shopping with Steve Madden Malaysia.

What are the shipping options available within Malaysia?

We offer standard doorstep delivery across Peninsular and East Malaysia. Shipping typically takes 3-5 business days for West Malaysia and 5-7 business days for East Malaysia.

How do I determine my correct shoe size?

Steve Madden products generally follow US sizing. We recommend referring to our comprehensive Size Guide available on each product page, which includes measurements in centimeters to ensure a perfect fit.

What is your return and exchange policy?

We accept returns for unworn items in their original packaging within 15 days of purchase. Please note that for hygiene reasons, socks and certain accessories are not eligible for return.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets including GrabPay, Touch 'n Go eWallet, and Boost.

Are the products sold online authentic?

Yes, this is the official Steve Madden Malaysia online store. All products sold here are 100% authentic and sourced directly from the brand.

Can I track my order status?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.